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Technical Account Manager (Internal)
Amsterdam, Noord-HollandTechnical Account Manager | Internal Account Manager | Information Technology | International organisation | work at a fixed location | Amsterdam | English speaking | No consultancy
Our client is an established leading software company in Amsterdam providing some of the largest enterprises, governments, and cruise liners to stay on top of their game and keep their competitive advantage in the Dutch and international markets. They achieve this with sophisticated multi-channel customer services solutions including intelligent SMS, Web and mobile apps.
They work in a colourful, collaborative open-plan environment where you will find cross-departmental teams working on exciting projects, releasing new products/technology and on- boarding clients. They have also won awards for investments in their Technology Strategies.
They are growing rapidly and are looking to add an exceptional (internal) Technical Account Manager to join their innovative, international, and dynamic team.
You will bring your passion and enthusiasm to work with a variety of their high profile clients. This is a great opportunity to learn and grow within a fast paced rapidly expanding and dynamic technology business and a role with future career progression.
As a Technical Account Manager at our more than respected client in Amsterdam, you will be responsible for the day to day management of key strategic accounts including; further account development, coordination, relationship management and the measurement and monitoring of account performance.
This is not an ‘Acquisition or ‘New Business Development’ position.
Technical Account Manager;
The primary role of the Technical Account Manager is to deliver proactive services and provide technical advocacy to customers of Technical Services and Support Services. The Technical Account Manager requires a strong technical aptitude for preventing problems; is a valued technical resource to customers, peers; and all members of the Management team. A Technical Account Manager partners with clients aligned proactive service customers to gain an in-depth understanding of the customer’s environment, from both a technical and operational perspective, to ensure the best level of reactive and proactive support is provided.
He or she may also support proactive care and lifecycle event services, where the Technical Account Manager would not be directly aligned to the customer. The Technical Account Manager could or may be an expert in one or more software technologies, not excluding servers, storage or networking and has very strong communication skills. In the event of a customer satisfaction issue, the Technical Account Manager will collaborate, as required, with all appropriate IT Support resources to ensure resolution. The primary aim of the Technical Account Manager is to work closely with MNE customers, fostering long lasting relationships, which promote customer loyalty.
As Technical Account Manager, you will be responsible for the delivery of multiple projects from start to finish.
Required. You;
-have strong communication skills.
-are an excellent organizer and coordinator.
-have a strong focus on customer service.
-have a solid IT knowledge and are able to approach and involve the right experts where needed (internal and external).
-like to get challenged to combine IT knowledge with business processes.
-are result and quality driven.
-have experience in project management.
-identify and resolve issues within and between projects.
-have a hands on mentality.
-are flexible.
-have at least 3 - 4 years experience.
-have an understanding of agile and scrum.
-are fluent in English both spoken and written.
Your ideas and efforts have direct and immediate impact, with career-defining results. You will learn, innovate, be challenged and above all, make a difference. At this respected employer they take their job of developing quality, high-performance scalable solutions for their MNE customers very seriously but also have fun doing so. As part of the team, you will also work with architects, senior engineers and product managers to design new market-leading solutions.
Offered;
This innovative Technology company will be offering the Technical Account Manager an above market comfortable salary, a generous benefit package including training and personal improvement programs to fill any gaps you may have in your skills set, generous holiday allowance, medical cover, partial pension scheme, and much more!
Are you interested in this permanent vacancy at our client? Please forward your CV to mario@servicedrivenprofessionals.nl or call +31 (0)6 10 29 91 58. Also, for additional questions you are welcome to get in contact.
Met vriendelijke groet/ Kind regards,
Mario John Lemmers BSc.
Service Driven Professionals | Senior IT Staffing Consultant
---------------
e-mail: mario@servicedrivenprofessionals.nl
mob: +31 (0)6 10 29 91 58
tel: +31 (0)20 895 09 52
skype: mario.john.lemmers
website: www.servicedrivenprofessionals.nl
Connect me on Linkedin:
http://nl.linkedin.com/in/mariojohnlemmers
Office hours: Monday to Saturday from 09.00 till 20.00 hours
Our client is an established leading software company in Amsterdam providing some of the largest enterprises, governments, and cruise liners to stay on top of their game and keep their competitive advantage in the Dutch and international markets. They achieve this with sophisticated multi-channel customer services solutions including intelligent SMS, Web and mobile apps.
They work in a colourful, collaborative open-plan environment where you will find cross-departmental teams working on exciting projects, releasing new products/technology and on- boarding clients. They have also won awards for investments in their Technology Strategies.
They are growing rapidly and are looking to add an exceptional (internal) Technical Account Manager to join their innovative, international, and dynamic team.
You will bring your passion and enthusiasm to work with a variety of their high profile clients. This is a great opportunity to learn and grow within a fast paced rapidly expanding and dynamic technology business and a role with future career progression.
As a Technical Account Manager at our more than respected client in Amsterdam, you will be responsible for the day to day management of key strategic accounts including; further account development, coordination, relationship management and the measurement and monitoring of account performance.
This is not an ‘Acquisition or ‘New Business Development’ position.
Technical Account Manager;
The primary role of the Technical Account Manager is to deliver proactive services and provide technical advocacy to customers of Technical Services and Support Services. The Technical Account Manager requires a strong technical aptitude for preventing problems; is a valued technical resource to customers, peers; and all members of the Management team. A Technical Account Manager partners with clients aligned proactive service customers to gain an in-depth understanding of the customer’s environment, from both a technical and operational perspective, to ensure the best level of reactive and proactive support is provided.
He or she may also support proactive care and lifecycle event services, where the Technical Account Manager would not be directly aligned to the customer. The Technical Account Manager could or may be an expert in one or more software technologies, not excluding servers, storage or networking and has very strong communication skills. In the event of a customer satisfaction issue, the Technical Account Manager will collaborate, as required, with all appropriate IT Support resources to ensure resolution. The primary aim of the Technical Account Manager is to work closely with MNE customers, fostering long lasting relationships, which promote customer loyalty.
As Technical Account Manager, you will be responsible for the delivery of multiple projects from start to finish.
Required. You;
-have strong communication skills.
-are an excellent organizer and coordinator.
-have a strong focus on customer service.
-have a solid IT knowledge and are able to approach and involve the right experts where needed (internal and external).
-like to get challenged to combine IT knowledge with business processes.
-are result and quality driven.
-have experience in project management.
-identify and resolve issues within and between projects.
-have a hands on mentality.
-are flexible.
-have at least 3 - 4 years experience.
-have an understanding of agile and scrum.
-are fluent in English both spoken and written.
Your ideas and efforts have direct and immediate impact, with career-defining results. You will learn, innovate, be challenged and above all, make a difference. At this respected employer they take their job of developing quality, high-performance scalable solutions for their MNE customers very seriously but also have fun doing so. As part of the team, you will also work with architects, senior engineers and product managers to design new market-leading solutions.
Offered;
This innovative Technology company will be offering the Technical Account Manager an above market comfortable salary, a generous benefit package including training and personal improvement programs to fill any gaps you may have in your skills set, generous holiday allowance, medical cover, partial pension scheme, and much more!
Are you interested in this permanent vacancy at our client? Please forward your CV to mario@servicedrivenprofessionals.nl or call +31 (0)6 10 29 91 58. Also, for additional questions you are welcome to get in contact.
Met vriendelijke groet/ Kind regards,
Mario John Lemmers BSc.
Service Driven Professionals | Senior IT Staffing Consultant
---------------
e-mail: mario@servicedrivenprofessionals.nl
mob: +31 (0)6 10 29 91 58
tel: +31 (0)20 895 09 52
skype: mario.john.lemmers
website: www.servicedrivenprofessionals.nl
Connect me on Linkedin:
http://nl.linkedin.com/in/mariojohnlemmers
Office hours: Monday to Saturday from 09.00 till 20.00 hours